THIS IS AN HOURLY POSITION - MONDAY TO FRIDAY 7:30 AM TO 4:30 PM
PAY RATE IS $19/HOUR
OVERVIEW OF POSITION:
Coordinate customer’s Quick ship, late orders, general information need from operations and other departments.
RESPONSIBILITIES OF POSITION:
▪ Act as the main facilitator and point of contact for resolving customer requests that are considered urgent. Requests of this type include, but are not limited to:
▪ Work with colleagues in Production, Shipping, and Supply Chain to resolve inquires and answer questions that need fast response and resolution for the customer in accordance with the SLA.
▪ Work with colleagues in Customer Care to resolve customer inquiries and accept handoff from Customer Care colleagues as needed.
▪ Keep other stakeholders informed of progress and closure of customer requests when needed
▪ On occasion follow up with customers to ensure customer satisfaction with Habasit’s service
▪ Keep detailed records of all expedite activities
▪ Demonstrate working knowledge of Habasit’s system tools (ERP, CRM) and be capable of using these tools to achieve closure on customer requests.
▪ Demonstrate passion for achieving customer satisfaction and willingness to take all necessary actions to resolve customer issues.
▪ Act as single point of contact for sales to work with when needed on late Quick Ships
▪ Other duties as assigned
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Preferred - Bachelor’s Degree in Business Administration, Marketing or Related Field
• Preferred - 5 years’ experience in customer service, sales and/or marketing
• Preferred – 2 years’ experience with ERP software
• Preferred - High Competency with customer service issues
• Preferred – High Competency with MS Word, Excel, PowerPoint, CRM Applications
SHIFT SCHEDULE
Monday to Friday - 7:30 am to 4:30 pm
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