Job Description

The Talent Experience Manager - Contract will play a central role in delivering world-class experiences for client’s VIPs and influencer partners. This role will focus on end-to-end travel coordination for influencers attending client’s events globally, ensuring seamless logistics, exceptional service, and unforgettable experiences.

The ideal candidate is a detail-oriented, service-driven professional with experience in coordinating complex travel arrangements and working directly with VIPs, influencers, and internal stakeholders. This position requires impeccable organization, communication skills, and a passion for creating best-in-class experiences.

Responsibilities:

Travel Management:

• Coordinate all aspects of influencer travel for client’s events, including airfare, ground transportation, accommodations, and other logistics.
• Serve as the primary point of contact for influencers regarding their travel needs, ensuring all arrangements are tailored to their preferences and schedules.
• Partner closely with client’s travel agency and internal travel teams to book, confirm, and adjust travel itineraries as needed.
• Document, oversee and manage travel budgets.
• Compile and share clear, up-to-date documentation outlining immigration eligibility requirements across various regions.

VIP Service:

• Provide white-glove service to influencers, ensuring a seamless and professional experience from initial contact to post-event follow-up.
• Proactively address and resolve any travel-related issues, maintaining clear communication with influencers and stakeholders at all times.

Cross-Team Coordination:

• Collaborate with internal teams, including Influencer Management, Events, and Travel Operations, to align on logistics and expectations for each event.
• Work with the Events team to understand event schedules and provide tailored travel support to align with programming and timelines.

Documentation and Communication:

• Maintain accurate records of travel itineraries, preferences, and expenses.
• Create and share detailed travel documents, including confirmations, itineraries, and FAQs, with influencers.

Process Optimization:

• Identify and implement improvements to travel coordination workflows to enhance efficiency and ensure best practices.
• Leverage feedback from influencers and internal teams to continuously refine processes and elevate the VIP travel experience.

Support on-site Event Production:

• Assist the Events team with on-site production needs, including coordinating schedules, managing vendor relationships, and supporting day-of logistics.

Qualifications:

• 3–5 years of experience in travel coordination, event logistics, or a related role, preferably in the entertainment, gaming, or hospitality industries.
• Exceptional organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Strong interpersonal and communication skills, with a proven ability to work directly with VIPs, influencers, and diverse internal teams.
• Experience coordinating international travel, including navigating visa and entry requirements.
• Detail-oriented mindset and commitment to delivering best-in-class service.
• Familiarity with travel booking systems and tools; experience working with travel agencies is a plus.
• Ability to remain calm and solution-focused under pressure.
• Passion for gaming and understanding of client’s culture and community is a strong plus.

What Success Looks Like:

• Influencers and VIPs consistently receive seamless, personalized travel experiences that exceed expectations.
• Strong collaboration across internal teams, resulting in smooth logistical execution at all client’s events.
• Continuous feedback loop in place to refine processes and elevate service standards.

It’s our policy to provide equal employment opportunity for all applicants and employees of Bee Talent Solutions. The Company makes reasonable accommodations for handicapped and disabled employees and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including, but not limited to, the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours
• Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors
• Accessing our or our customer’s assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players, employees, and temporary workers

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

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